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In March 2023, Bill Gates published a letter declaring that the age of AI had begun. According to the American business magnate, developing artificial intelligence is “as fundamental as the creation of the microprocessor, the personal computer, the internet, and the mobile phone.”
No longer does AI seem an alien and futuristic concept, but a tool that is impacting our everyday day life. Nowadays, it’s possible to create realistic images with Midjourney and generate well-written essays using Open AI’s Chat GPT. So how will artificial intelligence technologies continue to transform day-to-day human interactions?
Email communications
Globally, about 347 million emails are sent every day. This number is only expected to continue increasing in the coming years, reaching up to 376 billion per day in 2025. Email communication is fundamental, particularly in our professional lives.
AI aims to tackle this area by making email communications easier. Recently, Grammarly launched “GrammarlyGo”, an on-demand generative AI communication assistant that operates in the apps where we write. The tool composes text from scratch based on prompts and re-writes texts to improve tone and clarity. Most remarkably, GrammarlyGo is able to understand an email’s context and write a suitable response.
In the near future, it won’t be uncommon to draft and receive well-written emails entirely created through similar AI-powered assistants.
Digital assistants
In 2011, Apple released Siri, beginning the era of voice assistants. Shortly afterward, Google Now and Microsoft’s Cortana followed. In 2014, Amazon released Alexa and the Echo smart speaker, ushering in the Smark Speaker revolution.
Now, with the rise of AI and NLP tools, digital assistants will no longer be confined to small, independent devices. In the online retail industry, AI shopping assistants have the potential of helping consumers find the products they’re shopping for. They answer customers’ questions and help them navigate through the website—just as a human clerk does at a physical store. Some of these AI assistants may even place orders for customers.
While this type of technology is in its early stages of development, a recent report by GlobalData shows that there are over 50 companies engaged in the development and application of AI shopping assistants, including Walmart, Nant, and MagicLeap.
AI-powered chatbots
AI-powered chatbots were a reality long before the 2023 AI boom. Essentially, these are computer programs that use both artificial intelligence and natural language processing (NLP) to understand a customer’s queries and generate automated responses that simulate human conversation.
Nowadays, you can find AI-powered chatbots in almost every industry. Airlines like Lufthansa, Turkish Airlines, and British Airways have chatbots that help travelers check in and search for flight statuses and promotions.
The iGaming industry has also taken advantage of the technology. Many of the top casinos listed on Australiainternetpokies.com provide human assistance. However, several others feature chatbots to answer general questions. Overall, customer support is essential in the industry as it ensures that players are satisfied with the services and can tackle any issues that may emerge at any stage of their journey.
With the evolution of AI, chatbots will become better at tackling complex problems and producing human-sounding responses to customer issues.
To conclude
Artificial intelligence seems to have taken the world by storm. With so many companies actively working to improve and develop AI tools, we’ll likely see a change in everyday social interactions—from AI-generated email communications to more powerful chatbots and digital assistants.
